At Athli.in, we want you to be satisfied with your purchase. If you need to return an eligible product, please review the following conditions before submitting your return request.

Return Conditions

1. Return Window
   Return requests must be submitted within 7 days from the date of delivery. Requests received after this period may not be accepted.
2. Return Request Review
   Once a return request is submitted, it generally takes 2–4 business days to review and process the request.
3. Product Condition
   To qualify for a full refund, the product must be returned in its original, unused, and undamaged condition, with all original tags, labels, and packaging intact. Athli.in reserves the right to reject a return or adjust the refund where these conditions are not met.
4. Damaged Products
   If you receive a damaged product, you must raise a return request and provide clear photographic or video evidence showing the damage. The request will be reviewed before the return is approved.
5. Proof of Purchase
   The original order invoice may be required to be handed over to the pickup executive as proof of purchase at the time of return collection.
6. Non-Returnable Products
   Products specifically marked “Not Eligible for Return” on the product page cannot be returned, exchanged, or replaced.
7. Excluded Products
   Gifts, clearance-sale products, and promotional products are not eligible for return or refund unless specifically stated otherwise on the website.
8. Gift Cards & Loyalty Benefits
   Purchases made using gift cards, loyalty points, or similar promotional credits as a payment method are not eligible for a cash or bank-account refund for the portion paid using such credits.
9. Shipping Charges
   Original shipping charges, where applicable, will be deducted from the eligible refund amount.

Refund Process

Once the returned product reaches our warehouse, it will undergo a quality inspection to verify that it meets the applicable return conditions.

If the return is approved, the refund will be initiated through the applicable payment method.

·      For eligible prepaid orders, the refund will generally be credited to the original payment method or bank account.

·      Once initiated, the refund may take approximately 3–4 business days to reflect, depending on the bank or payment service provider.

·      The overall refund timeline may vary depending on the payment method, bank, or financial institution.

Cash on Delivery (COD) Orders

For COD orders, customers may submit their preferred eligible refund details, such as bank account or UPI information, while raising the return request.

Customers are responsible for ensuring that all bank account, UPI, and other payment information submitted for the refund is accurate and belongs to the intended recipient. Athli.in will not be responsible for delays or failed refunds resulting from incorrect information provided by the customer.

Customer Support

For questions regarding returns, refunds, or replacements, please contact our customer support team:

Email: info@athli.in

ORDER CANCELLATION POLICY

How to Cancel an Order

You may request cancellation of your order through the Order Summary page on Athli.in, provided the order has not yet been dispatched.

Cancellation Conditions

1. Orders can be cancelled only before the product is dispatched.
2. Once an order has been dispatched, a cancellation request can no longer be submitted or approved. In such cases, the customer may use the applicable return process after delivery, subject to the Return & Refund Policy.
3. For prepaid orders, eligible refunds for cancelled orders will generally be credited to the original payment method or bank account.
4. Refunds for cancelled prepaid orders may take approximately 7–10 working days, depending on the payment gateway, bank, or financial institution.
5. Coupon discounts, loyalty points, promotional credits, and product-specific discounts are non-refundable and will not be included in the refund amount for cancelled or returned orders.
6. If an order is cancelled after a promotional benefit has been applied, the promotional benefit may be withdrawn or adjusted in accordance with the applicable offer terms.

Need Help?

If you have any questions regarding order cancellation or refunds, please contact:

Athli.in Customer Support
Email: info@athli.in